Sales and Service Lead

Remote

Full Time

Mid Level

Ropes Park Equipment creates and distributes a variety of safety equipment specifically for the ropes course industry to provide the safest climbing experience in the world. Our equipment supports open-air experiences where people can connect with the great outdoors and each other by engaging in activities that are fun, challenging, confidence building, and help promote good health. We have recently launched LockD Clips, an innovative new integrated carabiner system for the adventure recreation industry.

Under the leadership and direction of the Managing Director, the Sales and Service Lead will be responsible for growing Ropes Park Equipment revenue and providing excellent customer service. This role will be responsible for establishing and growing existing customer relationships, proactively targeting new opportunities, and following up on incoming leads. In addition, the Sales and Service Lead will support the team in maintaining vendor and customer orders and updating the RPE website.

This role is ideally based in the Westport, CT area but a remote office location will be considered based on experience.

JOB RESPONSIBILITIES:

Sales and Customer Management

Increase Ropes Park Equipment sales and revenue from existing and new accounts, including adventure parks, camps, universities, and other operators through outbound sales calls and inbound inquiry handling
Grow relationships with builders and dealers to drive additional sales
Follow up on inbound sales leads to close the sale
Attend industry trade shows and visit clients/leads as necessary to cost effectively generate new and additional business
Track and report on all sales activity through Hubspot, our CRM platform

Customer Service and Support

Primary support for inbound phone calls, emails, chats and other messages
Support maintenance of BigCommerce ecommerce platform, including products, prices, and inventory
Follow up on orders to ensure that all orders are fulfilled completely and in a timely manner
Follow up on repair orders to leverage additional purchases

REQUIREMENTS:

1-3+ years sales, customer service and/or account management experience
Knowledge of adventure recreation equipment and industry preferred
Highly motivated and target driven with a proven track record in achieving goals
Exceptional customer service skills
Knowledge of Hubspot or equivalent sales CRM experience. BigCommerce or other ecommerce platform experience a plus
Excellent written and verbal communication skills
Effective problem solving, organizational and analytical skills
Self-motivated with the ability to prioritize effectively and work independently

Pay Range

While the exact pay offered reflects a candidate's qualifications and experience, the annual salary for the Sales and Service Lead position starts at $44,000.

Outdoor Ventures Group offers equality of opportunity and treatment for its present and prospective employees in all phases of the employment process without regard to age, race, color, sex, national origin, disabilities, genetic predisposition or carrier stats, status as a veteran or disabled veteran, sexual orientation, marital status, ancestry or any other basis that is protected by Federal, State or local law. Employment decisions will be based on merit, qualifications and abilities.

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Thanks for visiting our Career Page for The Adventure Park and Ropes Park Equipment Please review our open positions and apply to the positions that match your qualifications.

Sales and Service Lead

Apply for this position

Thanks for visiting our Career Page for The Adventure Park and Ropes Park Equipment

Please review our open positions and apply to the positions that match your qualifications.